Returns Policy

CANCELLATIONS and RETURNS - Online shop

Our returns policy does not include manufacturer warrantable items. Please speak to our support department or email sales@butlertechnik.com if you believe your item has failed within warrantable circumstances.

Refunds and Right to Cancel

You have the right to cancel your order within a 14 (fourteen) day "cooling off period", which starts the day after you receive your items. You can apply for a refund within 30 (thirty) days from the date of invoice.

Prior Notification of Intent

If you wish to cancel an order or submit a refund request under the UK Consumer Protections (Distance Selling) Regulations 2000, you must inform ButlerBus Technik Ltd of your intention to cancel or return your order by either phone, email or post within the 14 (fourteen) day cooling off period for order cancellation, or 30 (thirty) day period for refunds.

When Butlerbus Technik has received your request you will receive confirmation and given authorisation to return goods. Please quote and include your original invoice number. All goods must be in a re-saleable condition.

You will be required to return goods at your cost by an insured and trackable method. If goods go missing we will only consider a request for refund on proof of completed receipt/delivery of goods to Butler Technik from your nominated courier. Once we have received goods we will then issue you a full refund less any delivery charges. 

If you are unable to arrange a return please contact us. We can arrange collection on your behalf but a charge will be made which will be deducted from your refund total.

If a delivery charge was made on the original purchase this will not be refunded as this is a service which is concluded at the point of order. 

Orders that have already been processed and/or dispatched cannot be cancelled; they must be returned to ButlerBus Technik Ltd for refund following receipt of goods by customer.

We will do our very best to assist and enable a quick refund process upon receipt of returned items.

Thank you for your continued understanding during this process

Specific Terms:

• All costs relating to return shipping of correctly supplied goods shall be the responsibility of the purchaser.
• ButlerBus Technik Ltd are not responsible for any shipping or insurance charges relating to return of goods.
• Please be aware that ButlerBus Technik Ltd may NOT be able to accept for full or partial refund/credit any items that have been prior installed by the customer before return. Such goods/components shall be deemed 'used' and therefore unable for subsequent resale.
• Specifically, but not exclusively, the return of prior installed electronic items used for purchaser diagnostic or trouble-shooting purposes shall not be considered for full refund.
• The decision to refund or partially refund prior installed items shall remain solely at the discretion of ButlerBus Technik Ltd.
• The decision to refund or partially refund goods returned beyond 30 days after original date of sale shall remain solely at the discretion of ButlerBus Technik Ltd.

Your statutory rights are unaffected by the above. Consumers other than Business trade customers are further protected by UK Consumer Protection (Distance Selling) Regulations 2000.

If you have an questions please ask our support department prior to returning any items.