Webasto and Eberspacher Heater Repairs

When your Eberspacher or Webasto night heater requires maintenance or repair, it’s essential to seek the assistance of professionals. Butler Technik offers comprehensive diagnostic testing services and provide a detailed report along with a quote for any necessary repairs. Moreover, we offer a free collection service of your heater from any UK mainland address.

We diagnose and service Air Top, Thermo Top, Airtronic, Hydronic and other Webasto and Eberspacher petrol and diesel heater models. If you are unsure of your heater model contact the Butler Technik support team for guidance.

We charge £45.00 (including VAT) for the diagnostic test and report. If you’re okay with our repair quote and the work is completed, we will put the £45.00 towards the repair costs. You only pay when the repair is finished and your heater is ready to return. We’ll usually complete repairs within 3-4 business days, but during our busy periods in the colder months, it might take up to a week.

If you suspect that your heater may need servicing or repairs, we do recommend planning ahead to avoid our busier period. This may also prevent more serious damage to your heater. Prevention is usually less expensive than cure.

Following heater diagnosis, quotation and instruction from client:
          •  If repair quote is accepted we will, carry out necessary repairs and return the heater.
          •  If no repair work is required following test (i.e. installation issue), we will advise and return.
          •  Heater units that are unclaimed within 8 months following contact from Butler Technik will be environmentally recycled.

If you have any questions prior to booking your heater repair, please contact the Butler Technik support team – we’re always happy to help.

1. Prepare your heater for shipping

Please package your heater unit and fuel pump in a strong, well packed box ready for collection, we are unable to accept liability for any damage caused during transit. Once the form below has been completed, you will be contacted by a member of the Butler Technik team to arrange a convenient day for our courier to pick up your heater unit free of charge. Alternatively, if you have a preferred courier and wish to organise your own delivery please ship your heater unit to; Service Department, Butler Technik Ltd, Bridge Road, Aubourn, Lincoln, LN5 9FD.

2. Fill out the quick info form below

Please complete the form below, including the box weight and dimensions. Once the repair form has been completed and submitted to us, we will contact you regarding the delivery or collection of your heater. Please include your contact information in the heater package to ensure we can identify your heater repair order upon arrival.

3. Once we've received your heater

You will be notified that your heater has arrived by email. Your heater will then be connected to the appropriate manufacturer approved diagnostic software for bench testing; this will identify any historic and current faults that may be stored on your heater ECU. After your heater faults have been diagnosed a member of the Butler Technik team will contact you with a report and quotation for repair. If you decide not to go ahead with the quote or your heater is beyond a sensible and economic repair, just opt for your heater to be returned. There will then just be the diagnostic and return shipping fee to pay.

4. Your night heater has been repaired

Once the diagnostic and/or repair of your heater unit has been completed a member of the Butler Technik team will contact you for payment and confirmation of return address. Your heater will then be returned to you utilising our tracked and insured next business day courier delivery service. **.

Contact us for Webasto and Eberspacher repairs

** - some remote area UK postcodes may incur a small collection charge. Please enquire if your collection address is outside the UK.

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