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Returns Policy

CANCELLATIONS and RETURNS - from our Online shop 
(not including manufacturer warrantable items. Please contact our Sales dept. if you believe your item has failed within warrantable circumstances)

You have the right to cancel your order within a 14 (fourteen) day "cooling off period", which starts the day after you receive your items.

If you wish to cancel under the UK Consumer Protections (Distance selling) Regulations 2000, you must inform ButlerBus Technik Ltd of your intention to cancel your order by either phone, email or post within the 14 (fourteen) day cooling off period.

You will then receive confirmation from ButlerBus Technik Ltd and given authorisation to return goods, please quote and include your original invoice number. We will only except goods back in a re-saleable condition.

Once we have received goods we will then issue you a full refund less any delivery charges. (You will be required to return goods at your cost by an insured and trackable method) If goods go missing we will only consider a

request for refund on proof of completed receipt/delivery of goods to ButlerTechnik from your nominated courier.

If you are unable to arrange a return please contact us. We can arrange collection on your behalf but a charge will be made which will be deducted from your refund total.

If a delivery charge was made on the original purchase this will not be refunded as this is a service which is concluded at the point of order. 

Orders that have already been processed and/or despatched cannot be cancelled; they must be returned to ButlerBus Technik Ltd for refund following receipt of goods by customer.

We will do our very best to assist and enable a quick refund process upon receipt of returned items.

Thank you for your continued understanding during this process

  
Returns address
ButlerBus Technik Ltd
Tillbridge Road Garage
Sturton-by-Stow
Lincoln
LN1 2BP
United Kingdom
 

All costs relating to return shipping of correctly supplied goods shall be the responsibility of the purchaser.

ButlerBus Technik Ltd are not responsible for any shipping or insurance charges relating to return of goods. 

Please be aware that ButlerBus Technik Ltd may NOT be able to accept for full or partial refund/credit any items that have been prior installed by the customer before return.

Such goods/components shall be deemed 'used' and therefore unable for subsequent resale.

Specifically, but not exclusively, the return of prior installed electronic items used for purchaser diagnostic or trouble-shooting purposes shall not be considered for full refund. 

The decision to refund or partially refund prior installed items shall remain solely at the discretion of ButlerBus Technik Ltd.

The decision to refund or partially refund goods returned beyond 14 days after original date of sale shall remain solely at the discretion of ButlerBus Technik Ltd.

Your statutory rights are unaffected by the above. Consumers other than Business trade customers are further protected by

UK Consumer Protection (Distance Selling) Regulations 2000