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How do I return an item?

If you wish to return goods, you must inform ButlerTechnik of your intention to return your order by either phone, email or post within the 14 (fourteen) day cooling off period.

You will then receive confirmation from ButlerTechnik and given authorisation to return goods, please quote and include your original invoice number. We will only except goods back for refund in an unused, unopened condition.

Once we have received goods we will then issue you a full refund less any delivery charges. (You will be required to return goods at your cost by an insured and trackable method) If goods are not received we will only consider a request for refund on proof of completed receipt/delivery of goods to ButlerTechnik from your nominated courier.